Jeff Busa Word Mashup

Jeffrey Busa .. jeff.busa79@yahoo.com .. (484) 318-5022



Summary


Engaging customer service representative with 10+ years of experience in fast-paced call center environment. Skilled at explaining complex computer processes resulting in increased customer loyalty and satisfaction.



Portfolio of Websites, Exercises, and Schoolwork


Click here to see a list of websites I have created or manage



Areas of Expertise:


Computer skills


Extensive knowledge and use of PC and Macintosh computers. Detail-oriented, ability to learn new and deeper applications quickly. Handled a variety of calls from different levels of employees with different levels of computer skills in companies all over the USA. Designed and maintained database for management of behavioral safety program. Created spreadsheets to keep track of annual plant shutdown activities budgeted at $500,000. Click here to see portfolio.


Computer application skills


MS Excel, MS Word, MS PowerPoint, MS Access, MS Outlook, HTML, CSS, Javascript, jQuery, PHP, SQL, Internet Explorer, Safari, Firefox, Chrome, Opera, Mac OS 10, Windows XP, 7 and 10

Training


Consistently solved end user computer questions and teach resolutions. Designed and produced videos training customers in use of Microsoft Office. Designed and delivered computer based classes for keeping track of injuries and near misses. Created, wrote and graded tests in Word, Excel, and Customer Service. Classes rated high by all employees.


Areas of Expertise


Computer skills2


Extensive knowledge and use of PC and Macintosh computers. Detail-oriented, ability to learn new and deeper applications quickly. Handle a variety of calls from different levels of employees with different levels of computer skills in companies all over the USA. Designed and maintained database for management of behavioral safety program. Created spreadsheets to keep track of annual plant shutdown activities budgeted at $500,000. Click here to see portfolio.


Computer application skills2


MS Excel, MS Word, MS PowerPoint, MS Access, MS Outlook, HTML, CSS, Javascript, jQuery, PHP, SQL, Internet Explorer, Safari, Firefox, Chrome, Opera, Mac OS 10, Windows XP, 7 and 10

Training2


Consistently solve end user computer questions and teach resolutions. Design and produce videos training customers in use of Microsoft Office. Designed and delivered computer based classes for keeping track of injuries and near misses. Create, write and grade tests in Word, Excel, and Customer Service. Classes rated high by all employees.


Work History:


Technical Consultant, Help Desk, PC Helps, Bala Cynwyd, Pennsylvania, 2005 - 2014, Vitalyst, Bala Cynwyd, Pennsylvania, 2015 - 2016


Vitalyst Logo

Provide help desk technical support and training to Fortune 500 companies located throughout the US on Microsoft Excel, Outlook, Word, PowerPoint, and other applications for both PC and Mac platforms. Write workbooks for Excel, Word, and Outlook internal training classes. Design and produce videos training clients in use of Microsoft Office. Create, write and grade tests for employees on Word, Excel and Customer Service. Provide clients with most up-to-date information by successfully completing coursework for self for latest software applications, such as Office 2007, 2010, Windows 7. Frequently in the top ten billable minutes for the week. Provide high quality support; I receive quality assurance ratings of 9.7, out of 10, or better, every year. I have been consultant of the trimester twice.


Plant Maintenance Coordinator Rhodia Inc., International Chemical Company, Marcus Hook, Pennsylvania, 1999 - 2005


Rhodia Logo

Managed maintenance, training, failure analysis and safety programs by developing databases and reports. Determined root cause of failures as part of failure analysis team by troubleshooting problems. Conducted statistical quality control data and analysis of entire product line. Designed and delivered computer based classes for keeping track of injuries and near misses. Classes were well received by all employees. Saved the plant $160,000 per year by analyzing data; determined that a pressure relief line was needed on a mixing tank. Had the line installed for $10,000.


Chemistry Teacher, Penn Wood High School, Lansdowne, Pennsylvania, 1997 - 1998


Penn Wood HS Logo

Managed five chemistry classes consisting of 15 to 25 students each.Implemented daily classes based on the school curriculum and developed appropriate teaching strategies. Designed and graded all tests and work. Taught safe lab classes to students with no injuries for the year.



Education:


Web Development, Certificate of Competency, Delaware County Community College, Media, Pennsylvania

M.Ed. Science Education, Widener University, Chester, Pennsylvania
B.A. Environmental Sciences, University of Virginia, Charlottesville, Virginia