Extensive knowledge of Microsoft Office applications on multiple platforms. Capable of explaining complex systems and processes in a user friendly way to enable others to most efficiently utilize their desktop tools. Desire to partner my strong skills and work ethic with a company where I can make a valuable contribution.
Areas of Expertise:
Consistently solve end user computer questions and teach resolutions. Design and produce videos training customers in use of Microsoft Office. Designed and delivered computer based classes for keeping track of injuries and near misses. Create, write and grade tests in Word, Excel, and Customer Service. Classes rated high by all employees.
Extensive knowledge and use of PC and Macintosh computers. Detail-oriented, ability to learn new and deeper applications quickly. Handle a variety of calls from different levels of employees with different levels of computer skills in companies all over the USA. Designed and maintained database for management of behavioral safety program. Created spreadsheets to keep track of annual plant shutdown activities budgeted at $500,000.
Computer application skills
MS Excel, MS Word, MS PowerPoint, MS Access, MS Outlook, HTML, CSS, jQuery, PHP, SQL, Internet Explorer, Safari, Firefox, Chrome, Opera, Mac OS 12, Windows XP, 7 and 10
Technical Consultant, Help Desk, PC Helps, Bala Cynwyd, Pennsylvania, 2005 - 2014, Vitalyst, Bala Cynwyd, Pennsylvania, 2015 - 2016
Provide help desk technical support and training to Fortune 500 companies located throughout the US on Microsoft Excel, Outlook, Word, PowerPoint, and other applications for both PC and Mac platforms. Write workbooks for Excel, Word, and Outlook internal training classes. Design and produce videos training clients in use of Microsoft Office. Create, write and grade tests for employees on Word, Excel and Customer Service. Provide clients with most up-to-date information by successfully completing coursework for self for latest software applications, such as Office 2007, 2010, Windows 7. Frequently in the top ten billable minutes for the week. Provide high quality support; I receive quality assurance ratings of 9.7, out of 10, or better, every year. I have been consultant of the trimester twice.
Plant Maintenance Coordinator Rhodia Inc., International Chemical Company, Marcus Hook, Pennsylvania, 1999 - 2005
Managed maintenance, training, failure analysis and safety programs by developing databases and reports. Determined root cause of failures as part of failure analysis team by troubleshooting problems. Conducted statistical quality control data and analysis of entire product line. Designed and delivered computer based classes for keeping track of injuries and near misses. Classes were well received by all employees. Saved the plant $160,000 per year by analyzing data; determined that a pressure relief line was needed on a mixing tank. Had the line installed for $10,000 which saved the plant $160,000 per year.
Managed five chemistry classes consisting of 15 to 25 students each.Implemented daily classes based on the school curriculum and developed appropriate teaching strategies. Designed and graded all tests and work. Taught safe lab classes to students with no injuries for the year.
M.Ed. Science Education, Widener University, Chester, Pennsylvania
B.A. Environmental Sciences, University of Virginia, Charlottesville, Virginia